How It Works – Merchants
GroupOffers works as follows:
1. Merchant Registration:
Merchants sign up on the platform and sign in to be able to access the services of the platform.
2. Group Registration:
Consumer Groups sign up on the platform and register their needs and interests to be able make purchases on the platform.
3. Merchant Offer Listing:
Registered merchant can list their group offers and discounts on the platform. Merchants can list their offers directly onto the platform or request GroupOffers to list offers for them.
4. Listings Review and Verification:
GroupOffers reviews, verifies and publishes the listings. Listings then become live on the platform and consumers are able to see them.
5. Consumer Discovery:
Consumers browse the marketplace to find group deals that interest them.
6. Consumer Purchase:
Registered groups purchase offers when they find desired products and services.
7. Payment for Purchase:
Consumer groups confirms purchase and make payment to the Marketplace. All group orders will require full payment upfront or sign up for a service contract (for ongoing services).Once payment is made, the purchase is confirmed. Payments will be held in escrow until the group confirms receipt of the product or service.
8. Marketplace Notifies Merchant and Group of Confirmed Order:
The marketplace notifies the merchant of the confirmed group order, including full details: number of participants, total order amount, delivery address (if applicable), or service schedule. The marketplace sends order confirmations to both the group leader and the merchant.
9. Merchant Delivers Product or Performs Service:
The merchant delivers the purchased product to the group or performs the service as outlined in the listing. Once the product or service is delivered/performed, the merchant confirms completion via the marketplace platform.
10. Group Confirms Receipt/Completion:
The group leader confirms the successful delivery of the product or performance of the service by providing feedback or marking the order as “complete” on the platform.
11. Marketplace Collects Commission:
Once the transaction is marked as complete, the marketplace automatically deducts a pre-agreed commission from the total sale before transferring the remaining funds to the merchant’s account.
12. Merchant Receives Payment:
The merchant receives the remaining payment (after commission) directly into their registered bank account or payment service.
13. Transaction Completion:
Once the Merchant receives payment, the transaction is complete.
14. Customer Feedback:
The marketplace collects feedback from customers regarding their purchase experience. Customer feedback may be used by the Marketplace to rate merchants and provide transparency for future buyers. Reviews may be posted on the marketplace to help other customers make informed decisions.